Calling features

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Let your call follow you to another number

Call Forwarding allows you to direct all your incoming calls to another number. You can forward calls to your voice mail or to another number where you can be reached or where someone can answer your calls for you.

Advantages & Benefits

  • Have callers reach you the first time without trying many different numbers.
  • Flexibility to forward calls from a remote location.
  • Easy to activate, deactivate and change Call Forwarding from any touch tone phone.
  • Never worry about missing important calls.
  • Calls can be forwarded to your KPU Pager or your cellphone.
  • Calls can be forwarded to a long distance number.
  • If you work late forward the calls from your home to your office.
  • If you stay home from work, forward your work calls to your home.
  • Short ring reminds you that your calls are on Call Forward.

How it works:

You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. Your phone can still be used to make outgoing calls. To turn on Call Forwarding:

  1. Lift the handset and listen for the dial tone.
  2. Press *72 (Rotary phone dial 1172.)
  3. Listen for the dial tone.
  4. Dial the number you want your calls forwarded to.
If the line is busy or there’s no answer:
  1. Hang up.
  2. Within 2 minutes, repeat steps 1 – 4 above. You will hear a confirmation tone to let you know your Call Forwarding is now working.
To turn off Call Forwarding:
  1. Lift the handset and listen for the dial tone.
  2. Press *73 (Rotary phone dial 1173.)
  3. Listen for the confirmation tone then hang up. Your Call Forwarding is now off and calls will ring normally on your phone.
To change the “forward to” number”:
  1. Turn off Call Forwarding.
  2. Repeat steps 1 – 6 above to turn on call Forward, entering the new “forward to” number.

Note: Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a ling distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead.

Call Forward Remote Access

Must subscribe to Call Forward.
To Call Forward from another phone:
  1. Dial 228-1122.
  2. Listen for the dial tone and enter your 10-digit phone number.
  3. After the tone, enter the security code. (Default is the last 4 of the phone number).
  4. If the number and security code are correctly entered, you will hear a recall dial tone. Now press *72 or *73 and listen for the recall dial tone
    *72 activates CFW
    *73 deactivated CFW
  1. After you hear the dial tone, enter the number to which you want the calls to forward.
  2. Listen for confirmation tone. At that point, you’re done.

Related Services

  • Voice Mail
  • TOTALChoice

To add Call Forwarding to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

Call Waiting allows you to answer another call while you are on the phone. You are notified of the new call by a tone. You can then either disconnect or place the first call on hold and answer the new call.

Advantages & Benefits

  • Reassure friends and family that you can be reached in the case of an emergency.
  • No longer worry about missing an important call because you are on the phone.
  • Very easy to use.
  • You can alternate between calls.
  • Your callers will never get a busy signal.
  • Cancel Call Waiting allows you to turn Call Waiting off before or during a call.
  • Second call may be as important as the first.
  • Never cut a conversation short because you are expecting a second call.

How to Use Call Waiting

When you are on the line and you receive a call there are four options you have:

  1. End the conversation with the first caller and answer the second call.
  2. Place the original call on hold and take the second call.
  3. Alternate back and forth between callers.
  4. Ignore the call waiting tone continue the original conversation and let the second call go to voice mail or continue to ring.

The original caller hears nothing and the second caller only hears a normal ring.

Related Services

  • Caller ID/ Call Waiting
  • BASICChoice
  • TOTALChoice
  • PREMIUMChoice

To add Call Waiting to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

Three Way Calling allows you to connect with two callers in different locations at the same time.

Advantages & Benefits

  • Ability to make plans with two people at the same time.
  • Ability to put either caller on hold
  • Connect with both local and long distance callers
  • Share important family events
  • Alleviates back-and-forth calls to two parties by having a mini conference call get all the details worked out in one call.
  • Makes planning with more then one party easier.
  • Conference calls made easy
  • You can add a third person into a call at anytime regardless of who called whom.

Related Services 

  • Intercom
  • BASICChoice

To add Three Way Calling to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

Speed Calling 8 allows you to store Eight telephone numbers in memory. The phone numbers may be dialed by simply pressing one number that you have assigned to that telephone number.

Advantages & Benefits

  • Saves time
  • Works with local and long distance calls
  • Unlimited monthly use
  • Easy to program and change
  • Always ready
  • You are able to shorten long digit numbers to a one-digit code
  • Saves dialing time and the need to remember or lookup frequently called numbers.
  • Give emergency numbers a code.
  • Reduce misdials

Related Services

Speed Calling 30

To add Speed Calling 8 to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474or email Helpdesk@kpunet.net.

Speed Calling 30 allows you to store up to 30 telephone numbers to be dialed by simply pressing two numbers that you have associated with each telephone number.

Advantages & Benefits

  • All the advantages of speed calling 8 with the ability to program up to 30 numbers.
  • Saves time.
  • Works with local and long distance calls.
  • Unlimited monthly use.
  • Easy to program and change.
  • Always ready.
  • You are able to shorten long digit numbers to a two-digit code.
  • Saves dialing time and the need to remember or look up frequently called numbers.
  • Give emergency numbers a code.
  • Reduce misdials.

Related Services

  • Speed Calling 8

To add Speed Calling 30 to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

Intercom allows you to call the other phones on your line. By dialing your own phone number you can call and talk to any other person in your home or business.

Advantages & Benefits

  • Deliver messages without leaving your room or desk
  • Great for large households with many rooms
  • Improves communications in large offices

Related Services

  • Three Way Calling

To add Intercom to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

Caller ID is one of the most popular CLASS Features from KPU Telecommunications. Caller ID puts you in control of your incoming calls by telling you who is calling before you pick up the phone.

Advantages & Benefits

  • You know who’s calling before you answer the phone.
  • Caller ID gives you the ability to screen calls and only answer the calls that are important to you.
  • Caller ID’s calling record allows you to have a directory of recent callers for easy access to phone numbers of people who have called.
  • Caller ID allows you to see who has called even if they don’t leave a message on your Voice Mail or answering machine.
  • Since you know who is calling, the call can be answered by the right person.
  • Allows you to reliably track your calls.

Related Services

  • Caller ID/Call Waiting
  • Voice Mail
  • BASICChoice
  • TOTALChoice
  • PREMIUMChoice

Equipment

Caller ID Service requires a Caller ID display unit which shows the caller ID information including name, number, time and date of call.  KPU offers a varity of Caller ID phones.  On- Screen Caller ID is also availible with KPU CommVision TV Service.

To add Caller ID to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

Basic Voice Mail – $4.85/month, 10 minute messaging time

KPU Voice Mail is an easy to use, cost effective, efficient alternative to answering machines. KPU Voice Mail offers many features that answering machines cannot to give you reliable, digital voice messaging.

Accessing Your Taqua Mail Voicemail

From your own phone:
  1. Dial *83
  2. When prompted, enter your voicemail password followed by “#”.
  3. If you have new messages, the messages will be identified and played.
  4. After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.
From another phone:
  1. Dial your phone number.
  2. When the greeting begins to play, enter your voicemail password followed by “#”.
  3. If you have new messages, the messages will be identified and played.
  4. Or dial 225-3333 and enter your 10-digit phone number to access your voice mailbox. Then enter your PIN number.
To access the Time and Date when a voicemail was left
  1. After you have listened to a message (new or old) press 3 for Advanced Options, then press 3 again to hear the date stamp for the message.
Changing your Voicemail password:
  1. Access your voice mailbox.
  2. If you have new messages, the messages will be identified and played.
  3. To skip the Main Menu, press “*”.
  4. From the Main Menu, press “0” for the mailbox options.
  5. Enter “5” to change the password.
  6. Enter your 4-digit password again followed by “#”, then re-enter the new 4-digit password followed by “#”.
Recorded your personal greetings:
  1. Access your voice mailbox.
  2. If you have new messages, the messages will be identified and played.
  3. From the Main Menu, press “0”. For mail box options.
  4. Select the greeting you want to record:
    1. To record an Unavailable Message, press “1”.
    2. To record a Busy greeting, press “2”
    3. To record a Name, press “3”.
    4. To record a Temporary greeting, press “4”.
    5. To return to the Main Menu, press “*”.
  5. After the tone, record your greeting. Press “#” when finished
  6. If you don’t record a personal greeting, a generic greeting will be played
Hearing your personal greetings:
  1. Access your voicebox.
  2. If you have new messages, the messages will be identified and played.
  3. From the Main Menu, press “0” to hear your recorded greeting.
  4. Select the greeting you would like to hear:
    1. To hear your No Answer greeting, press “1”.
    2. To hear your Busy greeting, press “2”
    3. To hear your Name, press “3”
    4. To hear your Temporary greeting, press “4”.
    5. To return to the Main Menu, press “*”.
Accessing your voicemail for the first time:
  1. Dial 225-3333.
  2. Enter your 10-digit phone number followed by “#” to access your mailbox.
  3. Enter your temporary password (which is your 10-digit phone number) followed by “#”
  4. Then you can enter a new 4-digit number as your permanent new password, followed by a “#”.
  5. Your password is changed.

To add Voice Mail to your line visit our KPU Telecommunications Customer Service Department at 2417 Tongass Avenue or call 907-228-5474 or email cserv@city.ketchikan.ak.us.

KPU Transient Voice Mail is a reliable messaging service which allows you to receive messages even if you do not have a telephone.  Transient Voice Mail is perfect for seasonal workers, teens or anyone without telephone service.

Advantages & Benefits

  • No telephone or telephone service required.
  • Easy access from any touch tone phone
  • Remote Notification allows your Transient Voice Mail to be linked to your KPU pager to notify you when you receive a new message.
  • KPU Transient Voice Mail gives you the ability to better manage your calls offering such options as save, delete and forward.
  • KPU Transient Voice Mail includes 24 hour back-up power assuring you that you can check and receive messages even if the power is out
  • By setting your own personal password you have the security of knowing that only you can access your mailbox.
  • Each message you receive includes an audio time, date and number stamp, giving you important caller information even if it is not left in the message.

Price

  • $6.79 for Transient Voice Mail
  • $4.37 for 10 min extra messaging time